Shipping policy

Shipping Policy

 

Effective Date: April 9, 2025

 

At S1 Home Living, we are committed to delivering your furniture and homeware purchases efficiently and safely. This Shipping Policy outlines our delivery procedures, options, and associated terms.

 

1. Delivery Areas

We offer delivery services across Sydney, New South Wales, and extend to select regions within Australia.

 

2. Delivery Options and Timeframes

Standard Delivery: Orders are typically processed and dispatched within 3-5 business days. Delivery times may vary based on your location but generally range between 5-10 business days from the dispatch date.

 

Express Delivery: For an additional fee, we offer express delivery services. Orders under this option are prioritized, with dispatch occurring within 1-2 business days and delivery within 3-5 business days.

 

Please Note: Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

 

3. Delivery Charges

Delivery fees are calculated based on the size and weight of your order, as well as the delivery location. The applicable delivery charge will be displayed at checkout before you complete your purchase.

 

4. Delivery Process

Scheduling: Once your order is ready for dispatch, our team will contact you to schedule a suitable delivery date and time.

 

Access Requirements: Please ensure that our delivery team has clear and safe access to the delivery location. If there are any access challenges (e.g., narrow doorways, staircases), inform us in advance to facilitate a smooth delivery process.

 

Acceptance of Delivery: A person aged 18 years or older must be present to receive and sign for the delivery. If no one is available at the scheduled time, re-delivery fees may apply.

 

5. Assembly Services

While many of our products are delivered fully assembled, some items may require assembly. We offer assembly services for an additional fee. If you wish to avail of this service, please select the assembly option at checkout or contact our customer service team prior to delivery.

 

6. Property Staging Deliveries

For clients utilizing our property staging services:

 

Delivery and Collection: Staging items are delivered and set up as per the agreed-upon schedule. At the end of the staging period, our team will coordinate the collection of all items.

 

Condition of Items: All staging items are to be returned in the same condition as delivered. Any damages or missing items may incur additional charges.

 

7. Damages and Issues

Upon delivery, please inspect all items thoroughly. If you notice any damages or discrepancies:

 

Immediate Reporting: Report any issues to the delivery team and note them on the delivery receipt.

 

Subsequent Reporting: Contact our customer service team within 48 hours of delivery with details and photographic evidence of the issue.

 

We will assess the situation and, if deemed appropriate, arrange for a replacement, repair, or suitable resolution.

 

8. Cancellations and Rescheduling

Prior to Dispatch: If you wish to cancel or reschedule your delivery, please contact us at least 48 hours before the scheduled dispatch date. Cancellations may be subject to a restocking fee.

 

After Dispatch: Once an order has been dispatched, cancellations are not possible. In such cases, please refer to our Return Policy for guidance.

 

9. Contact Information

For any questions or concerns related to shipping and delivery:

 

Email: sales@s1homeliving.com